Store Policies

Refund Policy: Return/replacement of merchandise is accepted for items damaged during shipping only.  Due to hygienic reasons Razors, brushes, and soaps are not accepted for return.
 
If any razors, brushes, stands, or bowls have wear to the finish, break or the hardware comes loose they may be returned to CBW for repair or replacement only. For any replacement/repair inquires please use the contact form below and a member of our staff will get back to you promptly.

 Bentwood rings may not be returned unless it is for resizing or to request refinishing in accordance with the CBW lifetime refinishing plan. If bentwood rings are damaged under
normal wear conditions, return it, along with an additional prepaid return mailing envelope and CBW will fix it and return it, promptly. Prior to mailing, notify us via our contact form below so we will look for your package.

Privacy Policy:
CBW and staff are the sole owners of information collected on this site. We alone collect and have access to the information you voluntarily provide us through email or other direct contact. We do not sell, rent, or trade this information to anyone. At CBW, we use your information to respond to you, regarding the reason you contacted us and we will not share your information with any third party outside of our organization, the exception being any information necessary to fulfill your request. For example, we may share limited information to ship an order. Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.
Access to and Control of Information: You may opt out of future contacts from CBW at any time. You may also request any data we have about you, change, or correct data or express any concern you have about the use of your data by contacting us via the Contact Form in our about section on the website, www.creationsbywill.com.


Terms of service:
All information and content presented on the website www.creationsbywill.com, unless noted or licensed by partners, is the exclusive property of Creations by Will. No part of the material may be
copied, used, or reproduced in any form without the prior stated permission of CBW.

Updates: Our Privacy Policy may change from time to time and all updates will be posted on this page. If you feel we are not abiding by this privacy policy, contact us immediately via email with the contact form.